Return & Refund Policy

At Track Your Memories, your satisfaction matters. We’ve structured our policy to reflect the unique nature of each product type in our assortment:

1. Custom Vinyl Records

• Each vinyl record is fully personalized and specially created just for you.
• Due to their custom nature, we do not accept returns or exchanges, unless the product arrives damaged or defective.
• If you receive a vinyl record that is damaged or defective, please contact us within 7 days of delivery with photos or other documentation.
• Once verified, we will offer a replacement or full refund—whichever you prefer.

2. Accessories

• Accessories are generally eligible for returns and refunds, under the following terms:
• You may request a return within 15 days of receiving the item.
• If the item is eligible for our Free Return Program, you’ll receive a prepaid return shipping label at no additional cost.
• The returned item must be in its original, unused condition, including all packaging, labels, and protective materials.
• Once the returned item is received and passes inspection for intactness, we’ll issue a full refund—typically within 10 business days, processed to the original payment method.
• If Free Returns are not available for a particular product, you may be responsible for return shipping costs.

3. Need Assistance?

If you encounter any issues—whether with your vinyl record or accessory—don’t hesitate to reach out. We’re committed to resolving your concerns promptly and fairly.